Refunds and exchanges will be accepted only if contact requesting a refund/exchange is made with us within 24 hours of your item being delivered to your shipping address. Returned or exchanged items must be shipped within 24 hours of receiving Return Authorization.
Returns are NOT accepted on custom design orders, items with design customizations, or sample sale items.
A restocking fee of 40% will be assessed on all made to measure wedding dresses, wedding separates, and toppers returned for a refund.
A 25% restocking fee will be assessed on all accessory items returned for a refund. This includes jewelry and veils.
Rush order fees are non-refundable. Customization fees are non-refundable.
Returns will only be accepted if the item arrives undamaged. If a returned item is soiled (including makeup or excessive pet hair) or has an odor (especially smoke) an additional $200 USD cleaning fee will be deducted from the refund.
In the very unlikely event that an item arrives with a flaw, we will gladly repair it at no fee.
Shipping charges are never refundable, and the buyer is responsible for all return shipping costs and shipping costs associated with alternations.
Rush Order fees are not refundable. Customization fees are not refundable.
Due to high demand for our dresses and accessories, when you place your order, we often turn down other brides in order to hold a place in our production schedule for you. Therefore, if you change your mind about your dress, veil, or accessory order before we have begun to create your items, a refund may be issued minus a 15% cancellation fee. Orders cancelled after we have begun to create your dress or accessory will be subject to the full 40% restocking fee.
Custom gowns and dresses that have been changed from their original design at the request of the buyer are final sale. This includes custom colors and fabric changes, as well as changed necklines, changed sleeves, etc.
In the very unlikely event that a customized item arrives with a flaw, we will gladly repair it at no fee. If an item arrives as requested and the buyer requests additional changes by our team, a change fee will be assessed in order to make adjustments to the design. The fee amount will be determined by our design team on a case-by-case basis.
Buyers are responsible for all import and customs fees associated with their purchase. We encourage international shoppers to be aware of their country's fees before purchasing.